Privacy Policy
Last updated: October 1, 2026
Introduction
tide-trek operates the website tide-trek.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your privacy and handling your data in accordance with Australian privacy laws including the Privacy Act 1988.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Submit inquiry forms or service requests
- Subscribe to newsletters or updates
- Contact us via email
- Engage with our content or services
Personal information may include your name, email address, organization affiliation, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, certain information about your device and browsing activity may be automatically collected, including:
- IP address and general location
- Browser type and version
- Pages visited and time spent
- Referring website addresses
- Device information and operating system
How We Use Your Information
We use collected information for the following purposes:
- To respond to your inquiries and provide requested services
- To improve our website functionality and user experience
- To send newsletters, updates, and promotional materials if you have opted in
- To analyze website usage patterns and trends
- To protect against fraud and ensure website security
- To comply with legal obligations and enforce our terms
Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- With service providers who assist in operating our website and conducting our business, bound by confidentiality obligations
- When required by law or to respond to legal processes
- To protect our rights, property, or safety, or that of others
- In connection with business transfers such as mergers or acquisitions
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze usage patterns. You can control cookie preferences through your browser settings. For more detailed information, please review our Cookies Policy.
Your Privacy Rights
Under Australian privacy law, you have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Opt-out: Unsubscribe from marketing communications at any time
- Complaint: Lodge a complaint about our handling of your personal information
To exercise these rights, please contact us at [email protected].
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When information is no longer needed, we securely delete or anonymize it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by a revised date at the top of this policy. We encourage you to review this policy periodically.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: Level 12, 347 Kent Street, Sydney NSW 2000, Australia